We like to be as flexible as possible but there are some conditions that apply to course enrollments.
Should you need to change your enrollment after it has been confirmed please contact us and we will amend your booking. Changes to any in-person classroom course must be advised no later than 10 business days before the scheduled course start date. For Instructor Led Remote courses we must be notified no later than 5 business days from the course start date. Beyond this point, we are unable to change your enrollment although you would be able to send a substitute delegate instead.
A minimum number of enrollments are required for a course to run. If minimum numbers are not met and it is necessary to cancel or reschedule a classroom training course, we will advise you 10 working days prior to the training date and 5 working days for remotely delivered courses.
In exceptional circumstances where an Instructor is unable to run a course due to circumstances outside of their/our control, we will do our utmost to secure a replacement Instructor. However, if a replacement Instructor cannot be secured and it is necessary to cancel a course within the 10-working day notice period Snow Software will not be held responsible for travel or accommodation costs incurred. We recommend that all travel and accommodation is booked on a flexible/refundable basis.