Is your ITSM solution providing the value your organization needs?
Power your organization with a reliable IT service desk
Challenge Your ITSM efforts rely on an inaccurate and incomplete CMDB
- Inconsistent data
- Provisioning is manual and time consuming
- Lack of governance
- Unable to analyze application support issues
Solution Automatically create a normalized and clean CMDB with Snow
- Get visibility of all software, hardware and applications
- Strengthen software provisioning
- Validate licensing and entitlements
- Augment with detailed usage statistics
How It Works
Snow pulls together detailed hardware configuration and software data for all devices in your environment. You gain complete visibility into installed applications, entitlement details, usage information and more. This data is then mapped and pushed to the respective CMDB fields, via ITSM Enhancer, to power your service desk.
Deep visibility into software and hardware across your ecosystem
Leveraging both agent and agentless discovery, Snow provides a complete view of the entire IT ecosystem, on-prem and in the cloud. The result is a dynamically updated asset library to drive better service outcomes. Plus, you can include license availability, product usage and compliance calculations to improve re-harvesting and provisioning processes.
Improve data quality through normalization and augmentation
Leveraging the world’s largest software recognition database, Snow translates raw asset information into structured data with consistent naming conventions. This normalized data is also enhanced with additional information, such as end-of-life dates. ITSM Enhancer maps this clean data into the CMDB to shorten provisioning times, decrease mean-time to resolution and empower the service desk.
Automation keeps your environment up to date
Automatically populating the CMDB with Snow dates ensures you are always operating with the most accurate IT information. Daily updates provide up-to-date visibility without the manual effort.
ITSM Enhancer fully integrates with the leading ITSM platforms.