IT leaders investing in an IT service management (ITSM) solution want to see a significant improvement in the efficiency and effectiveness of their IT service teams. However, service desks are large, complex platforms, often hamstrung by poor or missing data. The mammoth task of sourcing and collating this data to create the up-to-date asset repository (CMDB), successful ITSM implementations require, is a challenge that many organizations fail to deliver against. It is usually a lower priority than helping the user population and keeping systems online. Sources, including Forbes, suggest that as many as 85% of CMDB implementations fail due to data problems.
ITSM Enhancer can automatically build and maintain the CMDB, providing a single source of trusted asset information to support some of the most critical ITIL and service management processes. With this actionable data at its fingertips, the service desk can do what it does best – deliver IT services.