Customer Newsletter In the Snow, December 2023

Welcome to the last edition of our “In the Snow” 2023 customer newsletter. It’s packed with exciting news, product updates, industry thought leadership and awards, and more!

As the year draws to a close, we would like to personally thank you all for your partnership, efforts and collaboration throughout 2023.

As a thank you, we are launching our seasonal give-back program. Last year, we planted 4,088 trees on behalf of our customers which resulted in a total reduction of 1,248.80 tons of carbon dioxide. We are joining forces once again with Rewards.Earth. With their help, we will plant a tree for each view of the 2024 Innovation Session that we’re launching in this edition of our newsletter. Keep reading to find out more!

We are so grateful for you, and we wish you and your teams a successful end to the year and, of course, a happy and healthy year ahead!

2024 Innovation Session: What’s New, What’s Happening and What’s Next?

We have recorded a really useful 60-minute session which contains everything you need to supercharge your 2024.

In this session, you will:

As an added extra in the session, the first five customers to identify the hidden Snow Yeti will have the opportunity to enjoy a complimentary 1:1 hour-long session with a Snow product expert.

That’s not all — we are joining forces with Rewards.Earth and committing to planting a tree for every view of the session. Prepare yourself for 2024 and help the earth for a fantastic end to 2023!

New From Snow

ITAM, SaaS, and Cloud Roadmaps

IT leaders will face dynamic challenges in 2024 — including decentralized purchasing patterns, the rise of generative AI, and the explosion of SaaS and cloud — making it harder than ever to plot a clear course for their IT strategy.

Download our latest series of roadmaps in which we explore:  

Snow Influence

Snow ITSM Enhancer: Greater Control via Extended Data in Updated ServiceNow Apps

Version 4.3 of our certified ServiceNow apps for Snow ITSM Enhancer are now published. In short, ServiceNow tables have been extended to include the “follow out-of-the-box” data:

This extra data provides service desk personnel with even more control, helping them to serve their internal stakeholders better by resolving support tickets faster than before. These two upgraded apps are compatible with the latest ServiceNow Vancouver release.

Note: Customers requiring the benefits of the version 4.3 apps must not only install both apps, but must also make sure they are using Snow Integration Manager (SIM) version 5.54 or later.

SLM User Guides — French, Hungarian, Polish, Russian, and Japanese Translation Discontinuation Notice

After careful consideration of the impact on product quality, agility and benefits to all our Snow customers, we made the decision to discontinue publishing our Snow License Manager User Guide in the following languages: French, Hungarian, Russian, Polish and Japanese. We plan to continue to provide the Snow License Manager User Guide in English, Spanish, and German. This change takes effect from the 9.32 release of Snow License Manager onward. Our hope is that this strategic decision will enable us to focus more on the quality and speed of producing our Snow Docs product documentation.

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