Benefits of Snow Support
With centers in seven territories, no other SAM vendor matches Snow for local support
“Very efficient response to my query which was then resolved without the need for any follow up. This has been the same on each occasion.” Large Public Sector Organization
Snow Software offers support globally with local first-line presence and local language. Currently, Snow Software delivers local technical support from centers in the US, Brazil, UK, Germany, Netherlands, Sweden and Hong Kong. Every member in Snow's Global Support team has deep knowledge of Snow Software’s products and a solid IT and Infrastructure background. No other SAM vendor offers this depth of local support or subject matter expertise.
Talk to experts
Whether you need help with deploying agents, understanding reporting options or need to report what appears to be a bug, Snow's Global Support team is staffed by experts who will help pinpoint and resolve your issue as quickly as possible. All local support centers use collaborative systems to help ensure customers benefit from previous experiences, no matter where they are located.
“Impressed with the response time and the enthusiasm of the operative.” Leading Healthcare Provider
Support when you need it
Snow Global Support offers business hours (9am to 5pm) support across US time zones, European time zones and the Brazilian time zone for Latin America [see below for contact details]. You can raise a case either via email or here. Support tickets are usually acknowledged within one hour of submission (during working hours) and we aim to resolve issues within five working days.
“I was very happy with the response and solution I was offered and that additional advice and help that was offered above and beyond my initial incident.” Large Public Sector Organization
Enjoy the benefits of regular product updates
Included in the annual Software License and Support agreement is the ability to upgrade, at no additional cost, to the latest versions of Snow´s solutions and components you have purchased.