Benefits of Snow Support

With centers in seven territories, no other SAM vendor matches Snow for local support

“Very efficient response to my query which was then resolved without the need for any follow up. This has been the same on each occasion…..” – Large Public Sector Organization

Snow Software offers support globally with local first-line presence and local language. Currently, Snow Software delivers local technical support from centers in the US, Brazil, UK, Germany, Netherlands, Sweden and Hong Kong. Every member in Snow's Global Support team has deep knowledge of Snow Software’s products and a solid IT and Infrastructure background.  No other SAM vendor offers this depth of local support or subject matter expertise. 

Talk to experts

Whether you need help with deploying agents, understanding reporting options or need to report what appears to be a bug, Snow's Global Support team is staffed by experts who will help pinpoint and resolve your issue as quickly as possible.  All local support centers use collaborative systems to help ensure customers benefit from previous experiences, no matter where they are located. 

“Impressed with the response time and the enthusiasm of the operative” – Leading Healthcare Provider

Support when you need it

Snow Global Support offers business hours (9am to 5pm) support across the US timezones, European timezones and on Brazilian time for Latin America. Support cases can be submitted easily through the Snow Software corporate website.  Support tickets are usually acknowledged within one hour of submission (during working hours) and we aim to resolve issues within five working days. 

“I was very happy with the response and solution I was offered and that additional advice and help that was offered above and beyond my initial incident” – Large Public Sector Organization

Enjoy the benefits of regular product updates

Included in the annual Software License and Support agreement is the ability to upgrade at no additional cost to the latest versions of the solutions and components you have purchased.